Cancellation & Refund Policy

1. Deposits

A deposit is required at the time of booking to secure your appointment. The deposit amount will be confirmed during the booking process. Your deposit is deducted from the total cost of your treatment on the day of your appointment.

Deposits are collected securely through our online booking system. By paying a deposit, you agree to the terms set out in this policy.

2. Appointment Cancellation

Cancellations made more than 48 hours before your appointment will receive a full refund of the deposit to the original payment method within 5–10 business days.

Cancellations made within 48 hours of your appointment are non-refundable. The deposit will be retained to cover the reserved appointment slot and any preparatory costs incurred.

To cancel your appointment, please contact us via WhatsApp or email. Cancellations must be received and acknowledged by us to be valid. Voicemails or messages sent outside of business hours that are not confirmed as received do not constitute a confirmed cancellation until acknowledged.

3. Rescheduling

You may reschedule your appointment free of charge provided you give more than 48 hours' notice. Rescheduling requests made within 48 hours of the appointment are subject to availability and at our discretion. We reserve the right to apply a rebooking fee in such cases.

Each booking may be rescheduled a maximum of two times. Subsequent changes may require a new deposit.

4. No-Shows

Failure to attend your appointment without prior notice (a no-show) will result in full forfeiture of the deposit. Clients who no-show may be required to pay a higher deposit or pay in full at the time of booking for future appointments.

5. Late Arrivals

If you arrive more than 15 minutes late, we may be unable to carry out your full treatment within the remaining appointment time. In such cases, we reserve the right to shorten the treatment or reclassify the appointment as a no-show. No refund of deposit will be provided for late arrivals.

Please allow sufficient time for travel and parking. If you are running late, contact us immediately via WhatsApp.

6. Cancellation by Amina Beauty

In the unlikely event that we need to cancel your appointment due to unforeseen circumstances, illness, or equipment failure, we will notify you as soon as possible and offer you either a full refund of your deposit or a rescheduled appointment at your convenience.

7. Refund Policy: Treatments

This section applies to the treatments themselves, distinct from appointment cancellation.

HIFU and aesthetic treatments produce results that vary between individuals based on age, skin condition, lifestyle, and physiological response. Results develop gradually over 8–12 weeks following treatment. Dissatisfaction with the degree of results achieved where the treatment has been carried out correctly and as described does not constitute grounds for a refund.

All clients receive a pre-treatment consultation. It is your responsibility to raise any concerns, questions, or expectations during this consultation before treatment begins.

When a Refund or Complimentary Repeat Treatment May Be Considered

A refund or complimentary repeat treatment may be considered in the following circumstances only:

• The treatment was not completed due to an error on the part of the practitioner
• The treatment delivered was materially different from what was agreed and confirmed at consultation
• An adverse reaction occurred that is directly and demonstrably attributable to the treatment being performed incorrectly

All concerns must be raised in writing via WhatsApp or email within 14 days of the appointment date. We will acknowledge your concern within 3 business days and arrange an in-person follow-up assessment before any decision is made. Concerns raised after 14 days cannot be considered.

What Is Not Refundable

• Dissatisfaction with results where the treatment was performed correctly and as described
• Failure to follow pre- or post-treatment aftercare instructions provided at the time of booking or consultation
• Results affected by lifestyle factors, medication, pregnancy, or health conditions, whether disclosed or undisclosed at the time of booking
• Change of mind after a treatment has been carried out
• Deposits for appointments cancelled within 48 hours of the appointment time

8. Complaints Procedure

We are committed to providing a professional, high-quality service. If you are dissatisfied with any aspect of your experience, we encourage you to raise your concern promptly so we can address it.

Step 1: Contact Us Directly

In the first instance, please contact us via WhatsApp or email at info@amina-beauty.com, providing your name, appointment date, and a clear description of your concern. We will acknowledge your complaint within 3 business days.

Step 2: Investigation and Response

We will investigate your complaint fully and provide a written response within 14 days of acknowledgement. Where the matter requires further review (for example, an in-person assessment), we will inform you of this within the initial 14-day period.

Step 3: Escalation

If you remain unsatisfied after our final written response, you may escalate your complaint to the following bodies:

• Citizens Advice: For guidance on consumer rights: citizensadvice.org.uk or 0808 223 1133
• Trading Standards: Via your local council or the Citizens Advice consumer helpline
• Small Claims Court: For financial disputes under £10,000: gov.uk/make-court-claim-for-money
• Your card issuer: If you paid by debit or credit card, you may be entitled to raise a chargeback dispute with your bank

We aim to resolve all complaints fairly and professionally. We do not retaliate against clients who raise legitimate complaints.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation. If a service is not provided with reasonable care and skill, you are entitled to request repeat performance or, where that is not possible, a price reduction.

10. Contact

For any queries regarding this policy, please contact us:

• WhatsApp: Message us on WhatsApp
• Email: info@amina-beauty.com